Question 1

How do I book your laundry service?

Accepted Answer

You can book one of our mobile laundry services via phone, email (info@shellharbourcleaningservice.com.au) or using our on-line contact form. If using our on-line contact form or email, we'll be in contact by the end of the day to confirm your booking.

Question 2

I live in the Illawarra but outside your Coverage Suburbs?

Accepted Answer

No worries! For customers outside our Coverage Suburbs, as long as you're in the Illawarra area, you can still benefit from our mobile laundry service, but a small pick-up fee will apply ($14.00/pick-up...which includes delivery).

Question 3

Is your mobile laundry service contactless?

Accepted Answer

Yes it is. Provided you are comfortable to do so, you can simply leave your laundry in a safe & secure location for us to collect...and we'll return it to the exact same location we collected it from.

Question 4

What areas do you cover ?

Accepted Answer

• Shellharbour
 • Warilla
 • Barrick Point
 • Barrick Heights
 • Shell Cove​
 • Kiama
 • Minamurra
 • Jamberoo
 • Albion Park
 • Flinders

​Note - we do serve customers outside these suburbs. However a $12 pick-up fee will be charged

Question 5

When do you pick-up the laundry?

Accepted Answer

Depending on your location, we'll collect your laundry between 7.30am-9.30am Monday, Wednesday or Friday. Please note that these timeframes are an estimate only. Provided you are comfortable to do so, you are welcome to leave your laundry at the door.

Question 6

When will my laundry be returned?

Accepted Answer

For standard service, we'll return your laundry 2 days from collection. If you have booked our premium service, we'll return laundry within 24hrs of collection. Note - Friday pickups will be returned on Monday.

Question 7

How much is one load of washing?

Accepted Answer

Generally speaking, one load (5kg - weighed when dry) is approximately one standard laundry basket. However, some items may be lightweight but bulky (i.e. high volume), such as queen/king size bed linen. For this reason, the washing of queen/king size bed linen (top & bottom sheets) will be charged $15.00/bed.

Question 8

How do you collect my laundry for my first service?

Accepted Answer

For your first mobile laundry service, you can leave your laundry in a garbage bag or basket. We'll then transfer into one of our laundry bags. Everyone gets 1 free laundry bag, which can be used on your next pickup/delivery service.

Question 9

How do you return my laundry?

Accepted Answer

Your laundry will be folded and returned in our reusable and washable laundry bag. For follow-up services, we ask you to return your dirty items in the same bag. We'll provide the first laundry bag free of charge, additional bags are charged at $5.00/bag. Your ironing service will be hung and presented in our eco-friendly plastic garment bag

Question 10

Do I need to provide my own hangers for your ironing service?

Accepted Answer

It would be great if you did! However if required we can use our own wire hangers. We just ask that you recycle these each service with us.

Question 11

How much is the service?

Accepted Answer

Check out our pricing page for a full price list.

Question 12

How do I pay?

Accepted Answer

After we have collected your laundry we will count and weigh the items and then email you an invoice to pay online by EFT (or cash on delivery).

Question 13

How much notice do I need to give you?

Accepted Answer

To help organise our schedule, we ask that you book & confirm the day before you need a pickup.

Question 14

Can you provide laundry services for holiday rentals?

Accepted Answer

Yes we can! Just let us know and we'll organise accordingly.

Question 15

Can you take care of the laundry needs of my business?

Accepted Answer

We can meet the laundry needs of most small businesses ranging from childcare centres, medical centres, massage & beauty salons, hairdressers, cafes, restaurants, holiday rentals, real estate agents, community & sports teams, & various other businesses with laundry/ironing requirements. Contact us at info@shellharbourcleaningservice.com.au and let us know what you need.

Question 16

Do you provide a dry-cleaning service?

Accepted Answer

Unfortunately no. Our equipment is "state of the art", but our mobile laundry service is not set up for heavy duty industrial style cleaning or dry cleaning. We use eco-friendly detergents & normally wash in cold wash. If your laundry requires extra attention we can hand-wash and/or hot wash on request & add extra spin cycles or bleach treatments where necessary.

Harbour Clean

Shellharbour Mobile Laundry Service

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